Coronavirus - COVID19

Our Covid Promise

Last Updated: 15 Dec 2020

Stay safe, stay active, stay strong.

Your mental health and wellbeing are what we care most about. Our priority is to give you a place to escape to. A place where you can relax, recharge and reenergise. A place you feel confident, safe and worry-free.

Thanks to our members and their feedback, our Covid Promise is designed with you in mind.

 

Quick links: Join with confidenceBefore you visitImportant information and Frequently asked questions

 

 

Join with confidence – we’ve got your back.

We understand signing up to a membership is a big commitment when the world around us is moving so fast.
Our Covid Promise ensures you get what you pay for. If your circumstances change, we want you to know we are here to support you.

Need to shield

Let us know and your membership will be frozen for free

Made redundant

We want to help and will freeze your membership for free

Centre closures

We’ll extend your membership for the days we are closed


Please contact us if you have any concerns around your membership.
We will be able to advise on the options available to you and the supporting documentation required to confirm your situation.

You are not alone. We want to help.

 

 

 

Things to know before you visit 

It is clear, from the science, that fitness facilities have an outstanding safety record. Furthermore, the sector has a robust, rapid and effective test and trace system to support the protection of the population. We've taken the following measures to ensure the safety of everyone in our centre:

Clean as a whistle!

Rigorous on-going cleaning, Covid-secure safety measures & plenty of sanitizer stations

A breath of fresh air!

Continual clean air circulating helping to maintain a safe space for everyone

Get booked in!

Easy online bookings from your mobile, plus safe contactless payments

To further ensure the safety and wellbeing of our staff and visitors we politely ask you to comply with the following instructions to make your visit comfortable and as normal as possible for everyone.

Planning a visit
To allow for flexibility you do not need to pre-book your visit however we recommend booking to guarantee your session. We are still required to control the number of people in the centre at any one time and ensure the safety of the staff and visitors. Bookings can be made via the FREE More Fitness App or on the centre website homepage.

Check in
All visitors must register at reception upon arrival at the centre. Alternatively, please download the MoreFitness App and use the access barcode to enter the centre (subject to availability at centre). To avoid crowding, we ask that where possible you avoid arriving early for your pre-booked session.

Test and Trace
Please use the NHS COVID-19 app to check in to the centre. The test and trace app can help you understand the symptoms associated with coronavirus and will alert you if you have been near other app users who have tested positive for the coronavirus which we ask you to consider before attending the centre.

Face
Face coverings must be worn in all non-activity areas such as reception, corridors and changing rooms. Face coverings are not required while you are working out.

Space
Social distancing must be maintained at all times. To help you adhere to the guidelines while on site, workout areas and equipment has been redesigned to allow extra space, class sizes have been reduced or moved to a larger space and signage is prominent to remind all users to maintain a safe distance.

First Aid
If required first aid will be administered by a trained member of the team wearing appropriate PPE.

 

 

Important information

Below are our rules and Frequently asked questions. Please note, this section is designed to be used across multiple centres, so not all information or facilities will be relevant to your site.

Pre-Booking
To allow for flexibility you do not need to pre-book your visit however we recommend booking to guarantee your session. We are still required to control the number of people in the centre at any one time and ensure the safety of the staff and visitors. Bookings can be made via the FREE More Fitness App or on the More Fitness | Harborough homepage.

Gym slots are available to book 7 days in advance in 1-hour sessions. This includes access time and a 5 min turnaround period at the end of the session.

2-hour sessions can be booked however we politely ask that you turn up within 10 minutes of your allocated start time to allow for others arriving at the same time to maintain social distancing within reception areas.

Fitness classes are only available for gyms in tier 1 and 2 areas. We recommend you pre-book to guarantee a place. Unfortunately, for gyms in tier 3 areas, we are unable to operate fitness classes however please see below for details regarding our live stream workout schedule, for you to access at home.

Anyone over the age of 14 years of age can make a booking to use the gym and studio. 

Anyone age 12-13 years can make a booking to use the gym and studio, but they must be accompanied by an adult.

 

Entry
Please do not attend the centre if you or a family member are unwell.

All visitors must register at reception upon arrival at the centre. Alternatively, please download the MoreFitness App and use the access barcode to enter the centre (subject to availability at centre).

To avoid crowding, we ask that where possible you avoid arriving early for your pre-booked session.

Face coverings must be worn in all non-activity areas such as reception, corridors and changing rooms. Face coverings are not required while you are working out.

Social distancing must be maintained at all times. Signage is prominent to remind all users to maintain a safe distance.

 

All visitors are being asked to use the NHS COVID-19 app to check in to the centre.

Please arrive ready to train whenever you can.

Please sanitise/wash hands pre and post workout.

Please bring a pre-filled water bottle with you.

Sweat towels are permitted for personal use only.

 

During your workout
All members must clean equipment with the sanitising wipes/spray before and after each use. For free weights areas/Synergy 360 rigs, due to the high contact nature of these, we ask all members to sanitise/wash hands both before and after entering these areas instead.

Face coverings are not required while you are working out.

Spotting or buddy-training is only permitted within your support bubble.

Fitness classes will be a maximum of 45mins to allow for changeover and cleaning between classes.

All members and visitors must always maintain social distance and follow all instructional signage and requests from the Fitness Team.

 

Post workout
Wash/sanitise your hands immediately after your workout.

Please leave the gym/class promptly at the end of your session.

Changing facilities and showers may be limited.

Please remember to wear face coverings in non-activity areas, such as reception, corridors and changing areas after your workout.

We ask that you please wash your workout kit after each visit.

 

Online fitness classes
Online fitness classes are now available for all members. Your favourite classes can be streamed live in your homes.

Hosted by instructors from the More Fitness Network, members have exclusive access to a whole host of classes from Body Pump and Body Balance, through to Pilates and Yoga.

You will need to download the free Microsoft Teams app from your app store on to your device, this can be a phone, tablet, or laptop.

To access the exclusive member only online classes, you will require the link that have been emailed to you. Please contact us if you require more information.

The weekly timetable is updated every Sunday.

 

Cancellations
Bookings can be cancelled up to 2 hours before the start of your session time. Failure to cancel will incur a ‘did not attend’ record. Any member not scanning or registering in for 3 sessions in a single month period will have their booking rights withdrawn for a period of one week.

Pre-Booking
To allow for flexibility you do not need to pre-book your visit however we recommend booking to guarantee your session. We are still required to control the number of people in the centre at any one time and ensure the safety of the staff and visitors. Bookings can be made via the FREE More Fitness App or on the centre website homepage.

Pool slots are available to book 7 days in advance in 1-hour sessions. This includes access time and a 5 min turnaround period at the end of the session.

Anyone over the age of 8 years can use the pool for the lane swimming sessions. 

Those under 16 years of age, must be able to competently swim 25 metres and follow the lane swimming rules to attend the sessions. For safety reasons children may be asked to complete a competency assessment.

 

Entry

Please do not attend the centre if you or a family member are unwell.

All visitors must register at reception upon arrival at the centre. Alternatively, please download the MoreFitness App and use the access barcode to enter the centre (subject to availability at centre).

To avoid crowding, we ask that where possible you avoid arriving early for your pre-booked session.

Face coverings must be worn in all non-activity areas such as reception, corridors and changing rooms. Face coverings are not required while in the pool area.

Social distancing must be maintained at all times. Signage is prominent to remind all users to maintain a safe distance.

All visitors are being asked to use the NHS COVID-19 app to check in to the centre.

Please come ‘beach ready’ i.e. wearing your costume or swim shorts under your clothes as changing rooms may be limited.

Please sanitise/wash hands pre and post swim.

Please bring a bag to store your clothing and belongings which can remain poolside as lockers may be limited.

Do not bring any valuables into the centre.

Please bring a towel to dry off and be prepared to go home in your swim wear and clothes over the top if changing rooms are not available.

Bring a filled water bottle with you – some facilities may not have refreshments available to purchase. Bottles can be left at the end of a lane for rehydration if needed.

 

 

During your swim
All members and visitors must always maintain social distance and follow all instructional signage and requests from the Poolside Team.

For family swimming sessions, please remain in your family support bubble and do not mix with other families.

For lane swimming, only 10 members will be allowed in a double lane.

  • Please choose the lane that suits your ability or preference.
  • You must swim in the same direction.
  • Do not overtake the person in front of you and remain a good distance behind them.
  • If you need to stop at the end of a lane, please keep near a lane rope so you can avoid swimmers turning at the end of the lane.
  • Please do not have more than two people at the end of each lane who are resting and keep at least a 1 metre apart.
  • Please ensure you bring your own kick board or float as these will not be available for you at the centre.
  • Please keep an eye of the time and exit the pool with at least 5 mins spare at the end of your hour session. This will give you time to dry off and move away from the entrance before the next session begins.
  • The centre may blow a whistle to let you know you have reached the 5 min marker.
  • Please leave the pool promptly by the designated steps at the end of your session.

 

Post Swim

Changing facilities and showers may be limited, therefore please be prepared to shower at home.

Wash/sanitise your hands immediately after leaving your swim session.

Please remember to wear face coverings in non-activity areas, such as reception, corridors and changing areas after your workout.

 

Cancellations
Bookings can be cancelled up to 2 hours before the start of your session time. Failure to cancel will incur a ‘did not attend’ record. Any member not scanning or registering in for 3 sessions in a single month period will have their booking rights withdrawn for a period of one week.

We are closely monitoring the government guidelines and will restart lessons and activities as soon as possible and when safe to do so. We will contact you once a relaunch date has been confirmed however please keep an eye on our Facebook page for regular updates.

contact us if you have any questions relating your membership for swimming lessons or sport activity lessons.

 

Pre-Lesson
Once you have been contacted and have confirmed you would like to restart your lessons, you will be able to view the dates and times of your lessons, as well as the name of your teacher in your More Academy HomePortal account. If you have forgotten your password, please note there is a reset option.

 

Entry
Please do not attend the centre if you or a family member are unwell.

Only one adult should attend with their child/children to reduce the number of people in the building. 

Please sanitise/wash hands on entry to the centre.

All visitors must register at reception upon arrival at the centre. To avoid crowding, we ask that where possible you avoid arriving early for the lesson.

Adults are required to wear a face covering when bringing children to lessons.

Social distancing must be maintained at all times. Signage is prominent to remind all users to maintain a safe distance.

 

All visitors are being asked to use the NHS COVID-19 app to check in to the centre.

Pupils will be required to arrive dressed lesson ready. For swimming lessons children need to be changed into their swimming costume/shorts on arrival.

 

During your lesson
We have reduced some of our classes sizes to meet social distancing guidelines.

Teachers are required to maintain social distancing from pupils at all times. Swim instructors are required to remain poolside therefore parents and carers may be asked to attend lessons in the water with younger children (only one adult, per child).

Lessons will finish with sufficient time to allow children and parents to exit safely and staff to clean down and sanitise equipment ready for the next session.

First aid, if required, will be administered by trained staff using appropriate PPE.

 

Post Swim
Changing facilities and showers may be limited, therefore please be prepared to shower children at home.

Wash/sanitise the child and your own hands immediately after leaving your lesson.

 

 

We are closely monitoring the government updates and are working with our racquet sports partners to ensure restrictions are in accordance with the Covid tier guidelines. 

 

All tiers 
Players must maintain social distancing measures at all times 

Rule of 6 to be observed 

 

Tier 2 restrictions  
Doubles games restricted to same household or support bubble  

(Excludes disabled and U18s in supervised activities) 

 

Tier 3 restrictions  
Singles and doubles games restricted to same household or support bubble 

(Excludes disabled and U18s in supervised activities) 

 

Pre-Booking 
To allow for flexibility you do not need to pre-book your visit however we recommend booking to guarantee your court. We are still required to control the number of people in the centre at any one time and ensure the safety of the staff and visitors.  

To book a courtlog-in to your membership online or phone the centre and speak to reception. 

 

Entry 
Please do not attend the centre if you or a family member are unwell. 

All visitors must register at reception upon arrival at the centre. Alternatively, please download the MoreFitness App and use the access barcode to enter the centre (subject to availability at centre). 

To avoid crowding, we ask that where possible you avoid arriving early for your pre-booked session. 

Face coverings must be worn in all non-activity areas such as reception, corridors and changing rooms. Face coverings are not required when you are on the courts. 

Social distancing must be maintained at all times. Signage is prominent to remind all users to maintain a safe distance. 

All visitors are being asked to use the NHS COVID-19 app to check in to the centre. 

Please arrive ready to play whenever you can. 

Please sanitise/wash hands pre and post your session. 

Please bring a pre-filled water bottle with you. 

Sweat towels are permitted for personal use only. 

 

During your session 
All members must clean any equipment handled with the sanitising wipes/spray before and after each use. 

All members and visitors must always maintain social distance and follow all instructional signage and requests from the Fitness Team. 

 

Post session
Wash/sanitise your hands immediately after your session. 

Please leave the court promptly at the end of your session. 

Changing facilities and showers may be limited. 

Please remember to wear face coverings in non-activity areas, such as reception, corridors and changing areas after your workout. 

We ask that you please wash your fitness kit after each visit. 

 

Cancellations
Bookings can be cancelled up to 2 hours before the start of your session time. Failure to cancel will incur a ‘did not attend’ record. Any member not scanning or registering in for 3 sessions in a single month period will have their booking rights withdrawn for a period of one week.

What are you doing about access to the centre and social distancing during visits?

The safety of our members and staff is our priority. We have carefully considered every area in the centre and the following measures have been put in place:

  • To allow for flexibility you do not need to pre-book your visit however we recommend booking to guarantee your session. We are still required to control the number of people in the centre at any one time and ensure the safety of the staff and visitors. Bookings can be made via the FREE More Fitness App or on the centre website homepage.
  • All visitors must register at reception upon arrival at the centre. To avoid crowding, we ask that where possible you avoid arriving early for your pre-booked session.
  • Face coverings must be worn in all non-activity areas such as reception, corridors and changing rooms. Face coverings are not required while you are working out.
  • Social distancing must be maintained at all times. To help you adhere to the guidelines whist on site, workout areas and equipment has been redesigned to allow extra space, class sizes have been reduced or moved to a larger space and signage is prominent to remind all users to maintain a safe distance.
  • If required first aid will be administered by a trained member of the team wearing appropriate PPE.
  • All visitors are being asked to use the NHS COVID-19 app to check in to the centre. The test and trace app can help you understand the symptoms associated with coronavirus and will alert you if you have been near other app users who have tested positive for the coronavirus which we ask you to consider before attending the centre.
  • Contactless payment methods are advised where possible.

 

I can’t log in to the booking system

  • The booking system is available via the ‘Book Online’ or ‘Log In’ link located on the website homepage.
  • You will need your membership number to register/login. This can be found on member communications or on your bank statement if you pay by Direct Debit.
  • If you are a new user you will need to Register; click on the link ‘New User’ and take a moment to register your details.
  • If you are an existing member, you must link your membership number with the booking.
  • If you have previously used the MoreFitness App for your bookings, you can continue to use this.

 

What new cleaning measures are in place?

  • We have enhanced cleaning regimes that follow fitness industry and Public Health England guidelines. Our dedicated staff will be cleaning throughout the day working to a comprehensive cleaning protocol.
  • All high-frequency touchpoints will be cleaned and disinfected regularly.
  • We are going above and beyond guidelines where possible to keep you safe and we will continually monitor and update our safety measures if the situation changes.
  • Cleaning spray and blue towels are available for you to use for touchpoints.
  • Hand sanitiser stations have been carefully located throughout the centre for members and staff to use. We also have handwash stations available at each site.

 

What must I do when I visit the centre?

  • To allow for flexibility you do not need to pre-book your visit however we recommend booking to guarantee your session. We are still required to control the number of people in the centre at any one time and ensure the safety of the staff and visitors. Bookings can be made via the FREE More Fitness App or on the centre website homepage.
  • All visitors must register at reception upon arrival at the centre. To avoid crowding, we ask that where possible you avoid arriving early for your pre-booked session.
  • Face coverings must be worn in all non-activity areas such as reception, corridors and changing rooms. Face coverings are not required while you are working out.
  • All visitors must register at reception upon arrival at the centre.
  • Social distancing must be maintained at all times. To help you adhere to the guidelines whist on site, workout areas and equipment has been redesigned to allow extra space, class sizes have been reduced or moved to a larger space and signage is prominent to remind all users to maintain a safe distance.
  • If required first aid will be administered by a trained member of the team wearing appropriate PPE.
  • All visitors are being asked to use the NHS COVID-19 app to check in to the centre. The test and trace app can help you understand the symptoms associated with coronavirus and will alert you if you have been near other app users who have tested positive for the coronavirus which we ask you to consider before attending the centre.
  • Use contactless payment methods are advised where possible.

 

What will happen to my Direct Debit?
All members will be contacted to tell them when we will start to take Direct Debit payments.

 

What happens if I pay upfront/annually?
Your membership has been extended. We have added the number of days we have been closed, on to your membership expiry date. This will be at no cost and will reflect the time that we have been closed.

 

I have cancelled my Direct Debit at the bank, what do I do?
We need a new Direct Debit Instruction from you. Please Contact Us and the team there will be happy to help.  

 

I am classed as high-risk, so I can’t come back yet, what can I do about my membership?
We understand that it’s not possible for everyone to return and we’re happy to continue to freeze your membership. This will cost £5 per month. Please contact us and the team there will be happy to help.

 

I just don’t feel ready to come back yet, what can I do about my membership?
We do understand your concerns and we're happy to continue to freeze your membership. Please contact us and the team there will be happy to help. Rest assured our centre is a very safe place to visit.

 

I’ve been made redundant; Can I freeze my membership?
Please contact us and the team there will be happy to help. As part of our Covid Promise we will be able to freeze your membership for free.

 

I no longer want to be a member, can I cancel my membership?
We do not want to see you go, please get in touch via the contact us form so we can discuss your options. Please note should you wish to cancel there is a one-month notice period.

 

Will my Leisure Centre close again?
Unfortunately, we do not know the answer. The government guidelines can change quickly, we will do our best to communicate these changes with you, however, please ensure that you check our website and facebook page for regular updates.

 

My contact details have changed, how do I update them?
If you have moved house or need to change your email address please get in touch. To update any of your contact details, please fill out the contact us form which can be found on our website.

 

I’m in a tier 3 area, are there any online work workout classes available?
Online workouts are now available for all members. Your favourite classes can be streamed live in your homes.
Hosted by instructors from the More Fitness Network, members have exclusive access to a whole host of classes from Body Pump and Body Balance, through to Pilates and Yoga.
You will need to download the free Microsoft Teams app from your app store on to your device, this can be a phone, tablet, or laptop.

To access the exclusive member only online workouts, you will require the link that have been emailed to you. Please Contact Us if you require more information. The weekly timetable is updated every Sunday.

 

Can you pass COVID-19 from Sweat?
No, there is no current evidence that the virus can be spread by perspiration (sweat).

 

Is a gym ‘dirtier’ than a shop?
Gyms have very high standards when it comes to cleanliness/hygiene and, as we did prior to closing, we will be putting extra measures in place to make sure that both the teams and customers are safe.

 

How long will COVID-19 stay on equipment for?
While the COVID-19 virus can stay on certain surfaces for up to 2 or 3 days, the most important thing to remember is that it can easily be cleaned with common household disinfectants that will kill the virus. This is already common practice and has been increased.

Furthermore, any virus picked up by your hands needs to be transferred to the mouth/eyes/nose for infection to possibly occur. Avoid hand-to-face contact, wash your hands frequently and use anti-viral/bacterial hand gels to reduce the infection risk.

 

Can COVID-19 be transmitted in areas with hot and humid climates like swimming pools?
There is no evidence that COVID-19 is any more transmittable in a hot, humid climate than any other climate. ­The best way to protect yourself against COVID-19 is by maintaining social distancing and frequent hand washing, and the use of anti-viral/bacterial hand gels. By doing this you eliminate any viruses that may be on your hands and avoid infection that could occur by then touching your eyes, mouth, and nose.

 

Is there a higher risk of aerosol transmission in gyms and leisure facilities than in other indoor environments, and why?
There is no evidence to suggest that gyms and leisure facilities are a higher risk than any other setting. We are taking extra care in areas of the centre where high-intensity aerobic activity takes part in a confined space.

 

Can COVID-19 be transmitted in the water of a swimming pool and does this increase the risk of transmission? What is the risk in swimming pools?
Th­ere is no evidence that COVID-19 can be spread to humans through the water of pools, hot tubs or spas. The chlorine we use to keep the water disinfected kills COVID 19 and all sorts of germs and bugs that are in our daily lives, the water volume washes any virus from the skin so in the pool is one of the safest places to exercise.  Th­e risk of transmitting person-to-person remains and all standard guidelines should be adhered to i.e. social distancing while in the pool and surrounding areas.

 

Is there an increased risk of COVID-19 transmission in a studio compared to the gym floor?
As long as social distancing, cleanliness and the aerosolisation guidelines are followed there is no increased risk.

 

Do shared water fountains pose an increased risk of COVID-19 transmission?
As long as all touch points are cleaned pre and post use, water fountains are safe.

 

Do changing rooms/toilets pose an increased risk of COVID-19 transmission?
As long as you follow social distancing and cleanliness guidelines, there is no increased risk.

 

If a person wears a masks or gloves in a gym or leisure facility will it protect them from COVID-19?
Non-PPE certified masks are not certified to prevent the wearer from contracting COVID-19. They may, however, have some value in preventing the wearer from spreading COVID-19.

Exercising indoors with a face mask may not be appropriate in all cases - a face mask increases the work of breathing which leads to greater ‘respiratory steal’ (oxygen consumption by the respiratory muscles in breathing), and increase the perception of effort (breathing and exercise).

While gloves are useful in some circumstances, in a gym using hand sanitiser and wiping down equipment before and after use is more appropriate.

 

Does physical activity (exercise) increase resilience to COVID-19, and how?
WHO recommend regular physical activity benefits both the body and mind. It can reduce high blood pressure, help manage weight and reduce the risk of heart disease, stroke, type 2 diabetes, and various cancers - all conditions that can increase susceptibility to COVID-19.

Physical activity leads to improvements in immune health and metabolic health, both of which are linked to COVID risk. Furthermore, physical activity is central in weight management and positive changes in body composition, both of which are linked to COVID-19 risk.

 

Does air-conditioning raise the risk of transmitting COVID-19?
Th­e Health and Safety Executive (HSE) have advised that the risk of air conditioning spreading coronavirus is extremely low.